Mgr Human Resources CSC

The principle purpose of the HR Manager, Contact Center is to support, facilitate and drive People processes and projects (i.e. performance management, employee engagement and change management) across all areas of the contact center.
This position manages individual contributors responsible for the day to day HR support for employees and front line leaders.
The HR Manager is expected to drive overall business performance and employee engagement by proactively diagnosing issues and opportunities and taking the necessary actions to address issues. The HR Manager serves as a consultant within the contact center, anticipating and analyzing problems at the individual, team, and leadership levels to identify actionable recommendations. The HR Manager collaborates closely with business leaders (MGRs/Directors) and HR SME's in the Centers of Expertise (COEs) to develop and implement solutions that drive organizational and business-unit objectives. To accomplish this, the HR Manager must have an understanding of HR policies processes and systems and knowledge of the contact center business.
Required Minimum Qualifications:
Bachelor's Degree + 5 years of HR experience in a corporate environment
Demonstrated experience working cross-functionally in a complex environment
Demonstrated experience effectively managing projects
2 years + of leadership experience with direct report responsibility
Preferred Qualifications:
Bachelor's Degree in Human Resources
Experience as an HR Manager in a 500+ employee Contact Center or similar scope/environment
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNEĀ 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe's and its related businesses operate or service 2,365 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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