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IT Help desk

6 month plus contract to hire position in Wilkesboro, NC. This is an immediate need.

Ideal candidate will have 1-2 years IT support experience, AAS Degree in IT and strong customer service skills. Any A+ or Net+ certification is a plus. Candidates must be able to pass a 20 year criminal background check and drug screen.

Required Skills -
Basic knowledge of:
o Active Directory
o UNIX
o MS Office applications
o Point of Sales systems
Act as a single point of contact for several phone calls regarding IT issues
Receiving, logging and managing several phone calls
Ability to listen and type simultaneously (40 words per minute)
Ability to empathize
Patience
Attentiveness
Clear communication skills
Ability to use "positive language"
Goal oriented focus
Ability to handle constant change
Willingness to learn
Steadfast positive attitude



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