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IT Help Desk

Company Name:
Arca24.com
Minimum salary: 12.75 USD
Maximum salary: 15.50 USD
Salary period: Hourly
1 year contract with possible extensions or right to hire for IT help desk.¬
This position¬ is 100% phone support for level 1 - IT issues.¬
Candidates are responsible for providing troubleshooting support for Windows 7, XP, MS- Office and MS-Outlook. Password resets, logging calls in Remedy Call management system.
Candidate must be self-starter, have excellent customer service skills, be able to talk and type.¬
This person needs to be somewhat flexible with the schedule and work later hours up to 10 pm if needed and will include one weekend day.
The pay is $12.75/hr. to $15.50 per hour DOE ¬ - 40 hour work week
Ideal candidates will have AAS Degree in Information Technology or Business, or IT training or Certifications such as A+,¬ MCP or Network+
Ideal candidate will¬ have prior phone, call center or customer service skills.
Looking for candidates that are willing to learn and grow with a large corporate client.
Candidates must be dedicated, and work their scheduled hours.
Any experience with PC repair, hardware/software installs is desired. Basic Unix/Linux Server is also desired.
Candidates must be able to pass 20 year criminal background check and drug screen
Local candidates preferred. On-site interviews required.

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