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Senior Help Desk

Company Name:
ComputerNet Resource Group, Inc.
Senior Help Desk 1 year plus contract - possible right to hire. Normal working hours M-F. Candidate will be responsible for providing primary support for Client's corporate workstations, telephones, and mobile devices. Contacts for the support
services
will be presented via telephone or email. The support service candidate will document, then escalate or resolve all IT service requests via the Call Tracking system. The contracted staff must provide superior customer service and meet/exceed proper expectation levels. Contracted staff must diagnose technical issues quickly and accurately while using experience and knowledge management resources to deliver IT solutions. Qualified candidates should demonstrate the versatility to balance constantly changing demands while determining issue impact and severity. Strong communication skills in both verbal and written formats is required. Candidate must possess a minimum of 2 years experience supporting Intel based workstations in Corporate environments and have in depth experience in more than one of the following technologies: Remote control (eg SCCM, RDP) Cisco VPN, wireless networking Exchange email clients I-phone and Droid devices,and IP based networking topologies Experience in troubleshooting virus, spyware, malware and security exploits. Demonstrates and possess good analytical ability to troubleshoot complex problems Works well with internal and external customers, team members, and other support groups. Minimum Job Requirements: 2 or more years experience supporting and maintaining Microsoft OS (XP/7), Office 2007. A certification Degree in a related field and/or equivalent work experience of 4 years. Proficiency in Local Area Networking (LAN) and Wide Area Networking (WAN) technologies. Must work well in a fast paced team environment Work with minimal guidance/supervision Have excellent communication and customer relationship skills. Local candidates only - onsite interviews required. Candidates must be able to pass a 20 year criminal background check and drug screen. MYK62683JR

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